We aim to send your order as soon as we can and as safely as possible. If an item is in stock it can be despatched within 1-3 working days. However, as all our jewellery is individually handmade in small quantities, delivery could take up to two weeks on some orders or up to four weeks for specially commissioned items.
If you need something sooner, or for a particular deadline, please e-mail us at email@example.com or call us on 01233 758 198 as it may be possible for a designer to make a piece more quickly.
Deliveries within the UK are free and sent by Royal Mail Special Delivery. This service provides insurance cover for your items while in transit and guarantees delivery the day after despatch. Please note that a signature will be required upon receipt. We will deliver the goods to the address you gave us when ordering, unless instructed otherwise.
Overseas deliveries will incur a standard delivery charge of £15 postage and packing and the customer will be responsible for all duties and taxes. Goods will be sent by Royal Mail 'International Signed For' or 'Air Sure' which provides cover for goods up to £500.
If you want to check timing or costs of delivery, or if an order seems overdue please e-mail us at firstname.lastname@example.org and we'll be happy to help.
Returns and exchanges
If for any reason you're not satisfied with your purchase, you can return your goods, provided that you notify us before the end of the seventh working day from the date you received the goods.
We will then refund the cost of the goods, but not the original delivery charge. Exchanges are only possible if the replacement item is available.
To return an item you'll need a Return Authorisation Number. This can be obtained by emailing us at: email@example.com within 7 days of receipt of the order, stating your order number and the reason for return. We simply ask that the jewellery is returned, unworn and undamaged, complete with the original packaging.
These terms apply only to products normally offered on the Damson website and not to commissioned pieces or special orders. Also:
• rings and bangles made to order in significantly larger or smaller sizes than those specified on the website, are treated as commissions and are non-refundable, although the designer may be able to alter the item once to fit.
• For reasons of health and hygiene, earrings for pierced ears cannot be exchanged or refunded under any circumstances.
Once you've let us know that you're cancelling your order, any amount debited from your credit card will be credited to your account as soon as possible after the return of the goods, provided that the goods are returned to us in their original condition.
For returns, please pack the item safely and write the returns authorisation number and address given on the outside of the package.
We recommend that you use a recorded and insured delivery service (Royal Mail Special Delivery) as you are responsible for the item until it reaches us. We cannot refund postage charges unless an item is faulty, nor will we refund any sales tax or duties payable on orders outside of the EU. Neither will we accept responsibility for items lost or stolen in transit.